Sales & Customer Engagement Specialist

Lev Haolam is an international, fast-growing mission-driven enterprise based in Israel, focused on the U.S. market and committed to supporting local family-owned businesses in Israel. At Lev Haolam, we value ownership, collaboration, and continuous improvement. By joining us, you become part of a team committed to meaningful work and long-term growth, for our partners, our customers, and our people. We are currently looking for a Sales & Customer Engagement Specialist to join our international team of passionate professionals. This is an opportunity to contribute to a purpose-driven business while building scalable processes and making a real impact. About the Role: Lev Haolam is looking for a proactive and customer-oriented Sales & Customer Engagement Specialist to join our team and help more people discover Israel through our unique travel experiences. In this role, you will be responsible for converting tour inquiries into bookings through personalized phone consultations, building relationships with potential travelers, and maintaining engagement through email communication and follow-ups. You’ll be communicating primarily with customers in the United States, helping them explore our tours, understand the experiences we offer, and choose the option that best suits their interests. This is a part-time, remote position requiring availability during US business hours. What You’ll Do: - Contact potential customers who have submitted inquiries about our tours and guide them through the booking process. - Conduct personalized sales calls, understand customers’ interests and expectations, present relevant tour options, and convert inquiries into bookings. - Build trust and establish meaningful relationships with potential travelers through engaging and professional communication. - Manage follow-ups with prospects who are not ready to make a booking immediately, using appropriate sales techniques to maintain engagement and move opportunities forward. - Communicate with potential customers via email and other messaging channels, responding to questions and providing relevant information. - Maintain a consistent and professional customer experience throughout the sales journey. What We’re Looking For: - At least 1 year of experience in sales or 2 years in customer support, or a customer-facing role, with previous sales experience strongly preferred. - Experience in phone-based sales and an understanding of the sales process, including handling objections, closing deals, and following up with potential customers. - Advanced English proficiency (C1 or higher), with the ability to communicate naturally, fluently, and confidently over the phone. - Strong written communication skills, particularly in customer-facing emails and messaging. - Ability to build rapport, establish trust, and turn customer interest into purchasing decisions through a consultative, customer-oriented approach. - Self-organized and proactive, with the ability to manage leads and follow-ups independently. Nice to Have: - Experience selling premium, boutique, or high-value products and services. - Background in travel, tourism, hospitality, or personalized travel consulting. - Experience working with a US-based customer audience, particularly women aged 55+. Working Conditions: - Location: Remote. - Employment type: Part-time, Service Agreement. - Working hours: Approximately 10-15 hours per week, with the possibility of increasing the workload up to 20 hours and more as business needs grow. - Schedule: Working hours aligned with US business hours. Why Join Us? At Lev Haolam, your work has real meaning. Every day, you’ll contribute to something significant - helping mission-driven products reach customers around the world while being part of a team that values impact, ownership, and growth.