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Tier 2 Application Support

abra R&D

Where
Israel, on-site
Language, from the listing
No Hebrew mentionedA missing mention doesn't mean Hebrew isn't needed. Ask if it matters to you.
Dates
Found 5 Nov 2026
Last checked on the employer's site
3 h ago (5 Nov 2026)
Source
Employer career page (Comeet)

What they ask for

  • Proven experience in advanced application support (Tier 2) – mandatory.
  • Experience working with Development, Implementation, and Deployment teams – mandatory.
  • Hands-on experience investigating and troubleshooting complex issues in enterprise systems – mandatory.
  • Strong understanding of business processes and integrations between enterprise applications – mandatory.
  • Ability to work independently, take ownership, and manage issues from investigation through resolution – mandatory.
  • Excellent customer service orientation, communication, and interpersonal skills – mandatory.
  • Strong analytical thinking, independent learning abilities, and a broad system-level perspective – mandatory.

The full listing

Description abra professional services is seeking an experienced Tier 2 Application Support Specialist to provide advanced technical support for enterprise applications, troubleshoot complex system issues, and serve as a key technical expert within the Information Systems support team. This is a full-time position located in central Israel. Key Responsibilities: • Provide advanced application support to Tier 1 support representatives, including technical guidance, mentoring, and knowledge sharing. • Serve as a subject matter expert for enterprise applications and business systems. • Investigate, diagnose, and resolve complex application issues using advanced system permissions. • Collaborate with Development, Implementation, and Deployment teams to manage and resolve incidents. • Lead the resolution of cross-system issues affecting organization-wide business processes. • Identify recurring system issues, improve support processes, and promote long-term solutions. • Develop, maintain, and share technical knowledge and best practices within the support team. Requirements Requirements: • Proven experience in advanced application support (Tier 2) – mandatory. • Experience working with Development, Implementation, and Deployment teams – mandatory. • Hands-on experience investigating and troubleshooting complex issues in enterprise systems – mandatory. • Strong understanding of business processes and integrations between enterprise applications – mandatory. • Ability to work independently, take ownership, and manage issues from investigation through resolution – mandatory. • Excellent customer service orientation, communication, and interpersonal skills – mandatory. • Strong analytical thinking, independent learning abilities, and a broad system-level perspective – mandatory. Advantages: • Experience supporting enterprise ERP and CRM systems. • Hands-on experience supporting Tefenit ERP – significant advantage. • Hands-on experience supporting Salesforce CRM – significant advantage. • Familiarity with cross-organizational business processes and system integrations.