Implementation Manager

Description Implementation Manager About Okoora Okoora is a global fintech company bringing financial intelligence, connectivity, and execution into one connected financial operating system. Through Okoora One, we help businesses simplify and manage their financial operations, while enabling financial institutions and platforms to deliver financial capabilities to their customers. About the Role We're looking for a hands-on Implementation Manager to lead customer implementations of Okoora One, from initial project handover through successful go-live and adoption. In this role, you'll work directly with business customers and collaborate closely with our Product, Engineering, and financial teams to connect systems, configure workflows, troubleshoot issues, and ensure successful implementation. We're looking for someone who combines technical understanding with strong project management skills, takes full ownership, and knows how to turn complex requirements into working results. Key Responsibilities • Lead end-to-end customer implementation projects, from kickoff to go-live. • Serve as the main point of contact for customers throughout the implementation process. • Coordinate technical integrations with customer systems, including ERP platforms, APIs, data files, and cloud-based tools. • Work hands-on with data mapping, system configuration, testing, and validation. • Identify technical issues, troubleshoot problems, and collaborate with Engineering and Product teams to resolve them. • Manage multiple customer implementations simultaneously, ensuring clear timelines, priorities, and communication. • Guide customers through initial system usage and help improve future implementation processes. Requirements • 3+ years of hands-on experience in B2B SaaS implementation, enterprise software, or technical customer onboarding. • Proven experience leading customer implementations from kickoff through go-live. • Strong technical understanding of system integrations, APIs, Excel/CSV, and data mapping. • Experience working directly with business customers and cross-functional technical teams. • Strong project management skills, with the ability to manage multiple projects and priorities independently. • Excellent communication, problem-solving, and organizational skills. • A proactive, hands-on approach with strong ownership and attention to detail. • Fluent Hebrew and strong professional English. Nice to Have • Experience in fintech, payments, financial software, or ERP systems. • Familiarity with Microsoft 365, OneDrive/SharePoint, or integration and automation tools. • Experience using AI tools for troubleshooting, research, documentation, or process improvement. Why Join Okoora? You'll have the opportunity to take ownership of meaningful customer implementations, work closely with experienced teams across technology and finance, and directly contribute to the successful adoption of Okoora One. Ready to make an impact? We'd love to hear from you. Take ownership. Bring customers live.