Enterprise Customer Success Manager

About Us HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3600 midsize and multinational companies. Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Airtasker, Fiverr, Go Cardless and VaynerMedia rely upon Bob to help them create the best work experiences for their people. Come and be you with us Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us. What will you do? • Own a portfolio of 25–35 enterprise (large) accounts ( both Israel & global clients) and deliver a high-touch, strategic customer success approach. • Build and execute tailored customer success plans aligned with business objectives, adoption milestones, and measurable outcomes. • Lead key customer engagements including Executive Business Reviews, roadmap alignment, technical enablement, and account planning sessions. • Champion platform adoption through multithreaded stakeholder engagement and position HiBob as a strategic partner in business transformation. • Become a trusted advisor by deeply understanding customer goals and driving long-term value through proactive success planning. • Collaborate cross-functionally with Product, Sales, Marketing, Services, and Development teams to represent the voice of the customer. • Support growth by identifying upsell and cross-sell opportunities, partnering with Account Managers on deal strategy and Renewal Managers on retention planning. • Monitor customer health using data-driven insights to mitigate churn risks and sustain high levels of customer satisfaction and net retention. • Promote customer advocacy by aligning platform value to strategic outcomes and fostering long-term • 3–5 years of experience in SaaS Customer Success or SaaS Account Management, managing large, complex enterprise accounts with revenue responsibility. • Proven success in leading Executive Business Reviews (EBRs) and strategic account planning engagements. • Experience building and maintaining multithreaded relationships across different stakeholder levels and functions within customer organizations. • Strong commercial mindset with experience driving customer growth, identifying expansion opportunities, and supporting upsell and renewal strategies. • Experience creating and executing customer success plans, adoption strategies, and value realization programs across multiple product modules. • Ability to guide customers through technical enablement and collaborate effectively with Product, Support, Professional Services, and Sales teams. • Excellent communication, presentation, and stakeholder management skills, with confidence engaging senior executives (Director, VP, and C-level). • Strong project management skills with the ability to manage multiple customer initiatives simultaneously. • Analytical and data-driven approach, using customer health metrics and business insights to drive decision-making. • Proven ability to identify customer risks proactively and create mitigation plans to improve retention and satisfaction. • Experience working in a fast-paced, high-growth SaaS environment. • Familiarity with Salesforce, ChurnZero, Asana, and ChatGPT or similar AI tools is an advantage. • HR Tech or HRM domain knowledge is an advantage. • Tech-savvy with a passion for learning new products and technologies. • Highly organized, proactive, and customer-centric with excellent problem-solving skills. • Strong ownership mentality with the ability to work independently while collaborating cross-functionally. • Adaptable, resilient, and comfortable navigating ambiguity and change. • Hebrew and English – spoken and written fluency are required. HiBob is a village filled with amazing people and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you’ll receive competitive Total Reward offer including: Financial & Equity Incentives 💰 • Equity Plan: Participation in the Company Share Options Plan • Social Contributions and Keren Hishtalmut • Employee Referral Program: $2,500 for each successful hire • Wolt Benefit (meal card): ₪1,000 per month Health, Wellness 🏥 • Private Health Insurance: Comprehensive premium medical coverage • Sick Leave: Full payment from the first day of illness • Wellness Benefits: Annual Headspace subscription and dedicated wellness programs • Preventive Screening: Health screenings for employees aged 40+ Work-Life Balance & Leave ⚖️ • Paid Time Off: Competitive paid time off policy • HiBaby: 3 weeks of additional fully paid bounding time for new parents • Bob Balance Days: 4 additional company-wide "long weekend" days (one per quarter) • Social Impact: 2 paid days per year for volunteering and social contribution • Work from Anywhere: Temporary remote work option for up to 2 months (available after 6 months of tenure). • Birthday Day Off: Enjoy a day off during your birthday month Hybrid Work & Office Environment 🏠 • Hybrid Model: A flexible balance between office and home-based work • Home Office Allowance: One-time stipend to ensure an ergonomic and productive home setup • Transportation: Monthly travel allowance or parking arrangements • Pet-Friendly: Dog-friendly office environment to support a stress-free workplace Culture & Growth 🎉 • Social Events: Regular team-building and company-wide events, both local and global • Professional Growth: A culture built on precision, performance, and ambitious career scaling If this sounds like something you’ve been looking for, we’d love to have you. Come on, join our village 🚀