Analyst

Description We are looking for an Analyst to join our Global Demurrage Department and play a key role in improving processes, driving automation, and supporting data-driven decision-making. Key Responsibilities: Improve Demurrage Profitability: • Analyze countries’ practices and identify gaps between business processes and system capabilities. • Define business requirements for system enhancements. • Lead cross-functional and automation projects across countries (Auto-Billing, ZIMurrage, SAP roll out). Guidance and Support for Demurrage Processes: • Provide business and technical support to global users, local offices, and IT support teams. • Prepare and maintain user guides and training materials. • Maintain and enhance supporting platforms (ZIM.com, MyZIM, IQShip, L2A, Remedy) Monitoring and Analysis: • Develop and maintain BI reports and Tableau dashboards for demurrage monitoring and performance analysis. • Perform data analysis using Excel/AI and develop automation tools, including VBA macros. In this role, you will drive global process improvement and automation initiatives, optimize demurrage profitability, and collaborate with international teams to deliver innovative, data-driven solutions that enhance efficiency and business performance. Requirements • Academic education: bachelor’s degree holder in Economics/ Business management/ Industrial management engineering - A must, MBA - Advantage. • Minimum 2 years of experience in an analytical/ economic position - A must. • High level of analytical skills - A must. • High level of control in English language (Speaking, reading and writing) - A must. • Control of office tools, Excel (Macros level) and PowerPoint - A must. • Systems oriented, experience with SAP - Advantage.