Technical Specialist & NPI Field Support

Description Nice to meet you - we are Kornit Digital! Kornit Digital is a worldwide market leader in sustainable, on-demand, digital fashion and textile production technologies. The Company is writing the operating system for fashion with end-to-end solutions including digital printing systems, inks, consumables, and an entire global ecosystem that manages workflows and fulfilment. Every day we take the chance to re-invent, create, solve, adapt, improve and conquer the unexpected. Our engagement drives us to change the way people print on textiles today and in the future. You are invited to be part of it to #expressyourbest! Click to learn more > www.kornit.com What you can expect: • We reward - attractive compensation package and profit sharing in shareholder program • We celebrate – global company events global wellness program • The chance to drive your own success story in an internationally successful company with sustainable prospects for the future • Open corporate culture with a team-oriented transfer of know-how • Variety of exciting challenges with ample opportunities for development and training through the Kornit Academy in a truly global landscape • Flexible working hours with home office regulation What will you do? We are looking for a highly hands-on, technically oriented individual to join the team as a Testing Center Technical Specialist, while also supporting our New Product Introduction (NPI) field activities. Testing Center Technical Specialist – Primary Focus The primary focus of the position will be to support the technical operation of the Testing Center, including: • Perform daily maintenance and technical support of Kornit equipment in the Testing Center. • Operate Kornit systems during Alpha testing. • Support the technical aspects of the Testing Center’s daily activities. • Ensure systems are available and ready to support planned testing activities. NPI Field Support In parallel, we want to strengthen the connection between product development, internal testing, and the reality of customer production environments. The position includes up to 50% travel and work at customer sites, mainly during the first half of 2027. The goal is to gain first-hand understanding of customer workflows, operational challenges, system behavior, and real production conditions. This field exposure will allow the team to bring real-time information and insights from challenging customer environments into NPI activities, improving our ability to identify gaps, validate solutions, and represent the customer's perspective. Key Responsibilities • Take responsibility for the technical aspects of the Testing Center’s daily routines and equipment. • Operate Kornit systems during Alpha testing. • Participate in and support NPI activities, including Alpha/Beta activities, product validation, testing, issue investigation, and readiness assessment. • Work directly at customer sites to monitor systems and production workflows under real operating conditions. • Travel up to 50% of the time, including international travel when required, particularly during the first half of 2027. • Develop a strong understanding of customer pain points, workflows, operational constraints, and production requirements. • Perform hands-on technical activities on systems, including troubleshooting, testing, configuration, data collection, and problem reproduction. • Identify and document issues that may not be visible through standard system logs or remote monitoring tools. • Translate field observations into clear technical findings and actionable feedback for R&D, Product, Service, Application, and other relevant stakeholders. • Support troubleshooting and root-cause analysis activities together with technical teams. • Participate in customer-site activities related to new products, upgrades, validations, pilots, and Beta installations. Requirements What should you have? • Highly hands-on and technically oriented – comfortable working directly with machines, hardware, software, and production environments. • A strong troubleshooter with a systematic approach to problem solving and root-cause investigation. • Comfortable working independently at customer sites and taking ownership of technical activities. • Willing and able to travel up to 50% of the time, particularly during periods of intensive NPI field activity. • Comfortable interacting directly with customers and production teams. • Curious and proactive, with a strong desire to understand not only what happened, but also why it happened. • Able to observe customer workflows and identify gaps between expected product behavior and real-world usage. • Capable of collecting, organizing, documenting, and communicating technical information clearly. • Able to work effectively across multiple functions, including R&D, Product, Application, Customer Success, Service, and Operations. • Able to operate effectively in dynamic environments where priorities may change according to NPI, Testing Center, and customer needs. Advantage The following experience would be considered an advantage, but is not mandatory: • Previous experience in Kornit's application areas or digital printing environments. • Experience with Kornit systems and production workflows. • Field Service, Application, Engineering, Integration, Validation, or technical Customer Success experience. • Experience supporting Alpha/Beta installations or NPI programs. • Experience with data collection, system logs, monitoring tools, and technical analysis. • Understanding of industrial production environments and customer production processes. Personal Characteristics We are looking for someone who combines strong technical capabilities with a field-oriented mindset. The candidate should be: • Hands-on and practical • Technically curious • Customer-oriented • Independent and accountable • Comfortable working under pressure • Analytical and methodical • A strong communicator • Flexible and willing to travel • Comfortable moving between laboratory/testing environments and real customer production floors Don't check all the boxes? Don't sweat it. We’re passionate about building a diverse team of humans and as such, if you think you've got what it takes in our passionate -and-fun, remote-friendly, fast paced environment—apply anyway. While we have a pretty good idea of what we need, we're ready for you to challenge our thinking on who needs to be in this role. KORNIT is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is made available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.