Customer Success Manager - AppHarbr

Description The Role AppHarbr by GeoEdge helps mobile app and game developers protect their users from malicious, disruptive and inappropriate ads. Our SDK gives publishers visibility and control over the ads appearing in their apps, helping them safeguard user experience while supporting their monetization goals. With an established customer base that includes leading global brands, growing revenue and strong market momentum, AppHarbr has become a major growth engine for GeoEdge. We’re looking for an experienced Customer Success Manager to help our customers succeed and support our next stage of growth. You’ll own relationships with a global portfolio of customers, from onboarding and adoption through renewal and expansion. Working with developers, monetization teams and senior decision makers, you’ll connect AppHarbr’s capabilities to each customer’s business priorities and demonstrate its ongoing value. This is a role with significant ownership and influence. You’ll manage important customer relationships, bring customer insights into product decisions and help strengthen how we deliver customer success as the business scales. Responsibilities • Own the customer journey across a portfolio of enterprise and midsize accounts, driving adoption, satisfaction, retention and growth. • Build trusted relationships with technical, monetization and business stakeholders, including senior executives. • Develop customer success plans with clear goals, milestones and measurable outcomes aligned with each customer’s priorities. • Lead onboarding in partnership with Solutions Engineering and Support, coordinating SDK integration, rollout and time to value. • Develop a deep understanding of AppHarbr and the mobile advertising ecosystem, advising customers on ad quality policies, product capabilities and best practices. • Analyze product usage and ad quality data to identify trends, recommend improvements and demonstrate business value through regular reviews. • Identify customer risks early and lead action plans to address adoption gaps, resolve concerns and prevent churn. • Drive renewal readiness and identify expansion opportunities across additional apps, teams and use cases, working closely with Sales. • Represent customer needs internally, translating feedback into clear priorities for Product, R&D and other stakeholders. • Coordinate customer escalations, ensuring clear communication, accountability and follow through. • Improve customer success processes, playbooks and reporting to support a growing global customer base. Requirements Requirements • 5+ years of experience in B2B technology customer success or strategic account management, including ownership of complex global accounts. • Experience working with mobile app publishers, game studios or mobile technology customers. • A proven track record of driving customer adoption, retention and account growth. • Strong technical understanding, with the ability to discuss SDK integrations across iOS, Android and Unity and work effectively with developers and technical teams. • Commercial judgment and the ability to connect product capabilities to customer goals, measurable value and expansion opportunities. • Strong analytical skills, with experience turning product and customer data into actionable recommendations. • Excellent spoken and written English, with confident presentation skills and the ability to influence technical stakeholders and senior executives. • Strong ownership, prioritization and problem solving skills, with the ability to move complex customer issues forward across teams. • Experience in mobile advertising, ad monetization, mediation or ad quality is a strong advantage. • Experience developing customer success processes in a growing technology business is an advantage. Working at GeoEdge GeoEdge helps protect the digital ecosystem from malicious ads and other threats. AppHarbr brings that expertise to mobile, helping app developers and publishers deliver safer, better advertising experiences. You’ll join a collaborative team that values curiosity, initiative and people who take ownership. This is an opportunity to work with leading global customers, influence a growing product and make a visible contribution to one of GeoEdge’s key growth businesses. GeoEdge is an Equal Opportunity Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin or protected veteran status.