Customer Success Team Lead
Humanz
- Where
- Ramat Gan, IsraelThe listing doesn't say if it's on-site, hybrid or remote.
- Language, from the listing
- No Hebrew mentionedA missing mention doesn't mean Hebrew isn't needed. Ask if it matters to you.
- Dates
- Posted 27 Jul 2026
- Last checked on the employer's site
- 4 h ago (6 Oct 2026)
- Source
- Employer job board (Workable)
What they ask for
- Experience
- Leadership Skills
- Proven ability to mentor and lead a team, fostering growth both personally and professionally.
- Marketing Expertise
- Data-Driven Mindset
- Strong analytical skills, with proficiency in Excel and data visualization to drive insights and decision-making.
- Dynamic and Adaptable
- Thrive in a fast-paced, startup environment, prioritizing tasks effectively while maintaining high-quality results.
- Collaboration
- Excellent interpersonal and communication skills, with the ability to work across teams and build strong relationships with internal and external stakeholders.
Nice to have
- 3-5 years in Customer Success, Account Management, or Sales roles in the Israeli market. Experience managing a team is a strong advantage.
- Previous experience in the influencer marketing industry is a significant advantage.
The full listing
About Us
Humanz is a global leader in the creator economy space, transforming how brands and influencers collaborate. Our fast-growing team in Ramat Gan manages top-tier clients in the Israeli market, driving impactful marketing campaigns powered by cutting-edge technology.
About The Role
As a Customer Success Manager Lead, you'll be at the heart of our Israeli operation, managing a team of talented CSMs. Your role will focus on optimizing retention, adoption, and growth within our client base while mentoring your team to achieve excellence.
Key Responsibilities
• Lead and Mentor Your Team:
Manage and develop a team of Customer Success Managers, empowering them to exceed targets while fostering a positive and collaborative work environment.
• Drive Customer Success:
Oversee client relationships, ensuring smooth onboarding, training, and ongoing support. Step in hands-on to manage key accounts when necessary.
• Achieve Team KPIs:
Consistently meet retention, revenue, and adoption goals by setting clear expectations and supporting team performance through coaching and actionable insights.
• Cross-Functional Collaboration:
Work closely with Sales, Product, and Finance teams to align customer needs with business goals, enhance product offerings, and drive long-term success.
• Customer Advocacy:
Be the voice of the customer, providing insights and feedback to internal teams to continuously improve the customer experience.
Requirements
• Experience:
3-5 years in Customer Success, Account Management, or Sales roles in the Israeli market. Experience managing a team is a strong advantage.
• Leadership Skills:
Proven ability to mentor and lead a team, fostering growth both personally and professionally.
• Marketing Expertise:
Previous experience in the influencer marketing industry is a significant advantage.
• Data-Driven Mindset:
Strong analytical skills, with proficiency in Excel and data visualization to drive insights and decision-making.
• Dynamic and Adaptable:
Thrive in a fast-paced, startup environment, prioritizing tasks effectively while maintaining high-quality results.
• Collaboration:
Excellent interpersonal and communication skills, with the ability to work across teams and build strong relationships with internal and external stakeholders.