Junior IT Support (Part time/hourly)

Description Junior IT Support (Part-Time / Hourly) Location and Employment Type: Jerusalem (on-site, 2-3 days per week). Flexible part-time schedule of approximately 20 hours per week, with a guaranteed minimum of 10 hours weekly. Compensation: Hourly rate: ₪60–₪70 per hour (depending on experience and qualifications). Position Overview OurCrowd is seeking a motivated and service-oriented Junior IT Support person to support our IT team on a part-time basis. The candidate will provide hands-on technical support to end users, assist with configuring and deploying new systems, and troubleshoot hardware and software issues. This role is well-suited to someone with strong technical aptitude, excellent problem-solving skills, and a customer-focused mindset. We are looking for experienced candidates. Responsibilities • Provide first-line IT support for hardware, software, and connectivity issues. • Configure and maintain new laptops, mobile devices, and peripheral equipment. • Troubleshoot and resolve issues in Windows and macOS environments. • Log, track, and update support requests using the organization's ticketing system. • Assist with user account setup, access requests, and basic system admin tasks. Requirements • Mandatory: experience supporting both Windows and macOS environments and Microsoft Office 365, SharePoint/OneDrive. • Minimum of 2 years' experience in an IT support, help desk, or similar technical support role. • Strong troubleshooting and problem-solving abilities. • Familiarity with ticketing/help desk systems. • Working knowledge in English. • Ability to work effectively under pressure and manage multiple priorities. • Strong customer service orientation and interpersonal skills. Preferred • Familiarity with AI platforms (e.g., ChatGPT, Claude, Gemini, etc.). • Relevant certifications or technical training. • Experience with identity management tools – e.g JumpCloud, Okta, Azure AD (Entra) • Demonstrated self-learning ability and a passion for technology.