Lifecycle & Automation Lead

Description Guardio is one of the fastest-growing companies in consumer cybersecurity - we’ve doubled revenue four years running, passed $150 million in ARR, and now protect over a million people, at a moment when AI has made scams more convincing than ever. AI has democratized cybercrime: scams that once required sophisticated hacking teams are now cheap, personalized, and everywhere. Traditional security wasn’t built for this - so we’re building it, protection that sees the person, connects all the dots - and stop attacks and scams wherever vector they come from. And honestly, we all feel here - it’s just the beginning! So, what’s the job? You'll own the full stack of how Guardio communicates with its users across email, SMS, voice, and beyond. Ownership here means three things: being the technical backbone that makes the stack work reliably at scale; enabling Growth & Product to use these systems independently; and spotting where we're leaving money on the table and acting on it. You think like a technical product manager who builds things themselves, or a growth manager who genuinely cares about ARR. You collaborate with engineers as a peer, design systems others can operate, and connect the dots between a data signal and a revenue opportunity. You will • Own the full communications stack end-to-end - architecture, configuration, governance, and documentation across Customer.io, Retell, and Twilio. • Be the internal expert everyone trusts - the person teams come to when they want to do something new with comms and need to know what's possible, what's smart, and what to avoid. • Build and maintain the technical layer - lifecycle flows, integrations, and automations. Enforce the guardrails that keep it clean: send frequency logic, suppression rules, fallback handling, and data hygiene. • Proactively identify revenue opportunities and lifecycle gaps (upsell moments, win-back sequences, churn risks) and own them from idea to shipped experiment. • Use AI to build, maintain, and optimize messaging skills - test, learn, and make every communication smarter over time. • Build the playbooks, templates, and documentation that let Growth, Marketing, and Product work on the comms stack independently. Sounds great! Am I the right fit? Well, our guess is you have a good chance of being that person if you check as many of these as possible: • 3+ years in a technical role - lifecycle, CRM, growth, or marketing ops, ideally at a startup or growth-stage company. • Hands-on with at least one serious lifecycle, AI voice agent, or CRM tool - Customer.io, Braze, Iterable, Klaviyo, Retell AI, or equivalent. You've built complex flows yourself. • Genuinely excited about AI - you've built and maintained skills or agents and see them as a core part of how you work. • Technically confident: comfortable with APIs, webhooks, event-based data models, and data structures. You can read documentation, debug integrations, and have a real conversation with a backend engineer. • A systems thinker who builds for others - clean, structured, and ready for the AI era. • Revenue-oriented: you love spotting opportunities in the data and turning them into real business impact. • This is an IC role with the opportunity to build and lead a small team over time.