CRM & AI Solutions Specialist

Description MyBusiness | Guideline Group MyBusiness is an Israeli CRM and Business Tech company undergoing a rapid transition to an AI-first approach across its products, services, and internal processes. We are looking for a hands-on professional who will take ownership of customer-facing AI solutions, become a central point of contact for key customers, and work closely with our product and AI development efforts. This is a cross-functional role with real impact on how the company operates and grows over the coming years. Responsibilities • Own and manage ongoing relationships with customers, gradually taking on a central Customer Success role • Analyze complex business needs and translate them into CRM and AI-based solutions • Define and design AI agents, automated processes, and advanced workflows • Lead and support solution implementation with customers, including hands-on involvement when needed • Work closely with development and implementation teams • Identify problems, propose solutions, and take full ownership from definition through execution • Continuously improve internal workflows and delivery processes using AI Requirements • Proven experience working with B2B customers (Customer Success, implementation, consulting, or similar roles) • Strong experience in defining business processes and complex system requirements • Deep familiarity with the AI ecosystem (LLMs, agents, automation) – required • Strong systems thinking and ability to see the bigger picture • Hands-on mindset, high level of autonomy, and strong sense of ownership • Excellent communication skills and the ability to lead customer-facing processes Nice to have • Previous experience with CRM or SaaS products • Experience designing or working with AI agents • Background in technology consulting or business solutions • Vibe Coding skills What we offer • A key role with real influence on the company’s direction • Direct collaboration with the CEO and a high-quality core team • An opportunity to help shape the next generation of CRM and AI-driven solutions • A flexible, non-hierarchical work environment that values initiative and impact