IT Support Specialist - Temporary (1 year)

Mobileye’s Service Desk group is responsible for providing advanced Linux and Windows computing services support to employees across the company. As a key part of the IT organization, the team serves as the first point of contact for technical assistance, helping users resolve issues efficiently, maintaining high service standards, and ensuring a smooth and productive work environment through professional troubleshooting and customer-focused support. This position requires on-site presence at our Jerusalem office at least 4 days per week This position is temporary for one year. What will your job look like: • Serve as the first point of contact for customers seeking technical assistance over the phone or in the ticketing system • Record events and problems and their resolution in logs • Perform remote troubleshooting through diagnostic techniques and pertinent questions • Determine the best solution based on the issue and details provided by customers • Walk the customer through the problem-solving process • Direct unresolved issues to the next level of support personnel • Provide accurate information on IT products or services • Follow-up and update customer status and information • Pass on any feedback or suggestions by customers to the appropriate internal team • Identify and suggest possible improvements on procedures All you need is: • 2+ years of proven experience as a help desk technician or other support role. • Minimum one year experience supporting Linux/Windows/Mac. • Good understanding of computer systems, mobile devices, and other tech products such as - Office 365, Active Directory, Networking • Ability to diagnose and resolve complex technical issues • Proficiency in English • Customer-oriented and service oriented • Excellent communication skills Mobileye changes the way we drive, from preventing accidents to semi and fully autonomous vehicles. If you are an excellent, bright, hands-on person with a passion to make a difference come to lead the revolution!